Refund policy

Order Policy

At Alma Made, we carefully inspect and prepare each order before shipment. Once an order has been shipped, we are unable to offer cancellations or refunds. If you wish to cancel an order, please contact us immediately at create@almamade.com before your order ships. We will gladly assist with a cancellation if we are given proper advance notice, but once an order has been handed over to the carrier, it cannot be canceled or modified.

Size Exchanges

While we do not offer returns, we are happy to accommodate size exchanges when possible. If the size you ordered does not work for you, please reach out to create@almamade.com with the subject line “Size Exchange Request” and include your order number and the size you would like to exchange for.

Customers are responsible for return shipping costs to send the item back to Alma Made. Exchange items must be returned in pristine, brand-new condition, unworn, unwashed, and with all original tags and packaging. All returned items will be inspected upon arrival. If an item does not meet these conditions, it will be sent back to the customer and the exchange will not be processed.

Damages, Defects, or Errors

Each Alma Made order is carefully inspected and packaged by our team before shipment to ensure it meets our quality standards. Due to our inspection process, manufacturing defects are extremely rare. If you believe your item has a genuine manufacturing defect, please contact us at create@almamade.com with the subject line “Order Support Request”, your order number, and photos of the issue for review.

Please note that Alma Made is not responsible for damage caused during transit, loss, delays, or mishandling by the shipping carrier after your order has been shipped. Any issues related to delivery or shipping damage must be addressed directly with the shipping provider.

Lost or Stolen Packages

Once your package is handed over to the shipping carrier, Alma Made is no longer responsible for it. We are not liable for packages that are lost, stolen, delayed, or misdelivered by the shipping provider. For any delivery or transit issues, please contact the shipping provider directly to file a claim using the tracking number provided with your order.