Refund policy

Sales Are Final
At Alma Made, all sales are final once an item has shipped. We do not offer refunds, exchanges, or cancellations after your order has been dispatched. If you wish to cancel an order you placed, you must notify us immediately at create@almamade.com before your order ships; we will gladly cancel and refund your order if we are given proper advance notice before shipment, but once your order has been handed over to the carrier, it cannot be canceled or modified under any circumstances.

Damages, Defects, or Errors
We personally inspect and handle all of our items and transactions to ensure the highest quality. However, if you receive an item that has a manufacturing defect or is damaged upon arrival, please contact us immediately at create@almamade.com with your order number and photos of the issue so we can make it right.

Lost or Stolen Packages
Once your package is handed over to the shipping carrier, Alma Made is no longer responsible for it. We are not liable for packages that are lost, stolen, delayed, or misdelivered by the shipping provider. For any delivery or transit issues, please contact the shipping provider directly to file a claim using the tracking number provided with your order.