Refund policy

Order Policy

At Alma Made, we carefully inspect and prepare each order before shipment. Once an order has been shipped, we are unable to offer cancellations. If you wish to cancel an order, please contact us immediately at create@almamade.com before your order ships. We will gladly assist with a cancellation if we are given proper advance notice, but once an order has been handed over to the carrier, it cannot be canceled or modified.

Returns & Refunds

We accept returns for eligible items, provided they are returned in pristine, brand-new condition—unworn, unwashed, and with all original packaging. You have 14 days from receiving your item to initiate a return. To begin the process, please reach out to create@almamade.com or submit a request through our contact portal with your order number. Customers are responsible for arranging return shipping and providing a tracking label to send the item back to Alma Made. All returned items will be inspected upon arrival. If an item meets these conditions, a refund will be processed; if it does not, it will be sent back to the customer and a refund will not be issued.

Size Exchanges

We are happy to accommodate size exchanges when possible and as inventory allows. If the size you ordered does not work for you, please reach out to create@almamade.com or through our contact portal with the subject line “Size Exchange Request” and include your order number and the size you would like to exchange for. Customers are responsible for return shipping costs to send the item back to Alma Made. Exchange items must be returned in pristine, brand-new condition, unworn, unwashed, and with all original packaging. All returned items will be inspected upon arrival. If an item meets these conditions and the requested size is in stock, the exchange will be processed and shipped.

Damages, Defects, or Errors

Each Alma Made order is carefully inspected and packaged by our team before shipment to ensure it meets our quality standards. Due to our inspection process, manufacturing defects are extremely rare. If you believe your item has a genuine manufacturing defect, please contact us at create@almamade.com or via our contact portal with the subject line “Order Support Request”, your order number, and photos of the issue for review.

Lost or Stolen Packages

If you experience any issues with lost, stolen, or delayed packages after your order has been handed over to the shipping carrier, please reach out to us at create@almamade.com or via our contact portal with your order number. While carrier transit issues may involve the shipping provider directly, our team will work with you to help identify a solution.