Shipping policy

Thank you for shopping with Alma Made! Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time
We personally handle and inspect all orders.

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification email with tracking information as soon as your order has shipped.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard delivery through major shipping carriers (such as USPS or UPS).

Estimated delivery times typically range from 3–7 business days after the shipment has processed.

Please note that delivery estimates are provided by the carrier and are not guaranteed. Delays can occasionally occur during high-volume shipping seasons or due to severe weather.

3. Damaged, Lost, or Stolen Packages
Once your package is handed over to the shipping carrier, Alma Made is no longer responsible or liable for it.

We do not assume responsibility for packages that are lost, stolen, delayed, or misdelivered by the shipping provider.

If your tracking information shows that your package was delivered but you have not received it, or if it is lost in transit, please contact the shipping provider directly to file a claim using your tracking number.

If your package arrives damaged due to a shipping issue, please contact us immediately at create@almamade.com with photos of the damage so we can help you assess the situation.

4. Customs, Duties, and Taxes (For International Shipping)
Alma Made is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, duties, etc.).

5. Contact Information
If you have any questions about your order's shipment status, please contact us at create@almamade.com.