Shipping policy

Shipment Processing Time

We personally handle and inspect all orders before shipment to ensure quality.
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification email with tracking information as soon as your order has shipped. Once an order has been shipped, it cannot be canceled or modified.

Shipping Rates & Delivery Estimates

We offer flat-rate standard and express shipping for domestic orders, while shipping charges for international orders are calculated at checkout. Estimated delivery times for all options will be indicated once you select your preferred shipping method. Please note that delivery estimates are provided by the carrier and are not guaranteed. Delays can occasionally occur during high-volume shipping seasons or due to severe weather.

Damaged, Lost, or Stolen Packages

If you experience any issues with lost, stolen, or delayed packages after your order has been handed over to the shipping carrier, please reach out to us at create@almamade.com or via our contact portal with your order number. While carrier transit issues may involve the shipping provider directly, our team will work with you to help identify a solution.

Customs, Duties, and Taxes (For International Shipping)

Please note that international orders may be subject to local customs duties, taxes, or import fees upon arrival. These charges are set by your country's local government and are the responsibility of the recipient.

Contact Information

If you have any questions about your order's shipment status, please contact us at create@almamade.com or submit an inquiry through our contact portal.